Privacy Policy

At Glance Eyecare & Hearcare, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services, in line with the UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect and process the following data:

Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Information provided when you complete online forms or book appointments

Health Information (Special Category Data)

• Information about your eye health and medical history
• NHS number (if applicable)
• Prescription and test results

We collect this data only with your explicit consent or as required to provide health care services.

Technical Data

• IP address
• Browser type and version
• Device type
• Pages visited and interactions on our website
• Cookies and usage data (see section 7)

How We Use Your Data

We process your personal data for the following purposes:

• To provide vision care services and manage appointments
• To contact you regarding your care or our services
• To comply with our legal obligations
• To improve our website and user experience

Legal Bases for Processing

We rely on the following lawful bases under the UK GDPR:

• Consent - for marketing communications or where required for processing special category data
• Contract - to provide services you have requested
• Legal obligation - to comply with UK healthcare and data protection laws
• Vital interests - in case of medical emergencies
• Legitimate interests - for business operations and website analytics

Sharing Your Information

We may share your data with:

• NHS providers or healthcare professionals (with consent or as necessary)
• Payment processors or insurers
• IT and website service providers
• Regulatory or government bodies where legally required

All third parties are required to keep your data secure and process it only under our instructions and in accordance with the law.

Data Storage & Security

We take appropriate technical and organisational measures to secure your data. Your information is stored on secure UK or UK-compliant (adequate) servers and accessed only by authorised staff.

We retain your data only as long as necessary for the purposes stated, or as required by law or NHS guidelines.

Cookies & Tracking

Our website uses cookies to improve your browsing experience. These may include:

• Essential cookies (required for site functionality)
• Analytics cookies (to analyse website usage)

You can manage your cookie preferences via your browser settings.

Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion (in certain cases)
• Object to or restrict processing
• Data portability (in limited cases)
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: hello@glanceeyecare.com
You may also contact the ICO:
Website: https://ico.org.uk
Helpline: 0303 123 1113

Children’s Privacy

Our services are intended for all age groups, but we do not knowingly collect personal data from children under 13 without parental or guardian consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page and, where appropriate, notified to you.

Contact Us

If you have any questions or concerns about this policy or how we use your data, please contact:

Glance Eyecare &Hearcare

5 Sopwith Court, Slough Road, Datchet, SL3 9AU

Email: hello@glanceeyecare.com